Step 1.
Connected channels3 of 4 ready
- Line 601 555 0100Voice · SIP trunk
- WhatsApp +57 601 555 0102Meta Cloud API
- Patient portal chatWeb widget
- care@yourclinic.comEmail
Connect your channels
Your numbers, your WhatsApp and your web chat, in minutes.
New AI agents on voice and WhatsAppTurn every call
Turn every call
into an appointment.
Voice, WhatsApp, chat and email in a single inbox, with AI agents that answer, book and confirm alongside your team.
CallsWhatsAppWeb chatEmailInstagramFacebookToll free linesYour SIP carrier
Nearly one in four appointments is missed. Omcall confirms, reschedules and refills those slots before it happens.
Average no-show rate across 105 international studies (Dantas et al., Health Policy, 2018).
Your contact center
ready in three steps
Step 2.
Agent studioYour AI agents
- RReceptionistTesting
- SSchedulerTesting
- CConfirmerTesting
- SSlot fillerTesting
Knowledge base4 documents published
Set up your agents
Knowledge, voices and rules that belong to your organization.
Step 3.
Today at a glanceChapinero site
- Service level0 %
- Within 3 business days0 %
- Appointments confirmed today0
- Resolved by AI0 %
Serve and measure
People and AI in the same queue, with Res. 1552 always up to date.
Your entire contact center
in a single console
No-code flows. IVR and chat with business hours, holidays and AI steps in the same flow.
- Incoming callAppointment line
- Within business hours?Colombian holidays
- AI receptionistIdentifies the caller and the reason
- Appointment queueHandoff to a person if needed
- RReceptionistOn a call
- SSchedulerBooking
- CConfirmerCalling at 72 h
- SSlot fillerOffering a slot
- AAuthorizationsReading an order
- PPQRSFiling
- PPaymentsLink sent
- QQualityReviewing
- RReceptionistOn a call
- SSchedulerBooking
- CConfirmerCalling at 72 h
- SSlot fillerOffering a slot
- AAuthorizationsReading an order
- PPQRSFiling
- PPaymentsLink sent
- QQualityReviewing
10 AI agents. Receptionist, Scheduler, Confirmer and seven more, coordinated through a shared case file.
AI voice. Sofía answers the line, understands the reason for the call and books it without putting anyone on hold.
Outbound campaigns. Reminders and cohorts by call, WhatsApp or email, with the Law 2300 rules applied to every contact.
Chronic care follow-upRunning
412 patients in the cohort
Contact channels
- AI call
- SMS
- Call with a person
Law 2300: within allowed hours
Booked135
Timeliness3.4 days
In 3 business days100 %
- No-shows8.1 %
- Confirmed91 %
- Slots recovered37
Reports and Res. 1552. Timeliness, no-shows and service level by specialty and site.
AI receptionistPatient
Web chat and WhatsApp. Instant answers, day and night, with a handoff to a person whenever it is needed.
This is Omcall
in a day at a healthcare provider
Demo clinicSofía answers on WhatsApp, verifies identity and books the appointment with no one stepping in.
Why healthcare providers
choose Omcall
Fewer no-shows. Confirms at 72 and 24 hours.
72 h24 h
Open 24/7. AI answers after hours.
2:14 a.m. · Appointment booked
Slots recovered. The waitlist fills itself.
9:40 a.m. slot reassigned
Live activity
- Appointment confirmedChapinero sitenow
- Slot offered to the waitlistDentistrynow
- Call answered by SofíaAppointment linenow
- PQRS filed on timePatient servicesnow
Regulation built in. Res. 1552, Law 2300 and Law 1581.
155223001581
One board. People and AI, together.
6 people · 10 AI agents
Pay for use. Per agent and per task.
Cost by channel and by agent
What changes
day to day
The usual call center
versus Omcall
VS
Voice only, during office hours
Voice, WhatsApp, chat and email 24/7
The schedule on another screen
Scheduling inside the conversation
Reminders by hand
Confirmation at 72 and 24 hours
Freed slots that go to waste
A waitlist that fills itself
Res. 1552 built in a spreadsheet
Res. 1552 on every appointment
Campaigns with no time controls
Law 2300 hours on every contact
Quality by sampling
100 % of interactions reviewed
Supervision of people only
People and AI on one board
Patients repeating their story
A shared case file
Licenses and wiring
Pay per agent and per use
- Voice only, during office hoursVoice, WhatsApp, chat and email 24/7
- The schedule on another screenScheduling inside the conversation
- Reminders by handConfirmation at 72 and 24 hours
- Freed slots that go to wasteA waitlist that fills itself
- Res. 1552 built in a spreadsheetRes. 1552 on every appointment
- Campaigns with no time controlsLaw 2300 hours on every contact
- Quality by sampling100 % of interactions reviewed
- Supervision of people onlyPeople and AI on one board
- Patients repeating their storyA shared case file
- Licenses and wiringPay per agent and per use
0 of 10 problems solved with Omcall
Frequently asked
questions
Have another question? Write to us
No. Omcall integrates natively with Omneri and also connects to other clinical software that exposes FHIR R4. If your system does not support FHIR, we assess connecting to its API during implementation.
Every campaign contact goes through a contact policy engine: the legal hours (Monday to Friday 7:00 a.m. to 7:00 p.m. and Saturdays 8:00 a.m. to 3:00 p.m.), no Sundays or holidays, one contact per day and a single channel per week for collections, consent for commercial messages, exclusion lists and a record of each person’s authorizations. Parameters are configurable.
No. At any sign of an emergency they hand off to a person right away and point to the 123 emergency line. They always introduce themselves as virtual assistants.
Each healthcare provider gets its own isolated space, with per-tenant encryption, configurable retention and an audit trail of every recording access, as Colombia’s Law 1581 requires.
Yes. You can port your landlines and toll free numbers or bring your SIP carrier, and Omcall picks the trunk based on the calling number.
Ready for a call center
that books on its own?
We show you Omcall with your sites, your specialties and your channels. In the demo we size your operation and you get a concrete proposal.
- AI agents answering voice and WhatsApp, live
- Your schedule connected: Omneri or any software with FHIR R4
- 30 day pilot at no cost for design partners
Prefer to talk now? Message us on WhatsApp