Personal data
processing policy
This policy describes how Arca Tech S.A.S., the company responsible for Omcall, collects, uses, stores and protects the personal data you share on this site, in compliance with Colombia's Law 1581 of 2012 (Ley 1581 de 2012), Decree 1074 of 2015 and the other Colombian rules on personal data protection. This is a translation for convenience; the Spanish version is the one that governs.
01Data controller
The controller of the personal data collected through omcall.co is Arca Tech S.A.S., a company incorporated in Colombia with tax ID (NIT) 901.378.148-2, owner of the Omcall and Omneri brands, domiciled in Colombia.
Contact channels: alejandro@omneri.co, and the phone numbers +57 312 405 7875 and +57 312 405 8126.
02Scope of this policy
This policy covers the data you share as a visitor to this website: the demo request form, the newsletter subscription and the messages you send us by email or WhatsApp.
It does not cover the data that client healthcare providers process inside the Omcall platform, such as their patients' information, conversations or recordings. For that data each provider is the controller and Arca Tech S.A.S. acts as processor, under the contract and the data processing agreement signed with each client.
03Data we collect
In the demo form: full name, work email, mobile number (optional), name of your organization, approximate size of your appointment center (optional), the plan or service you are interested in and any message you choose to include. In the newsletter: only your email.
Along with the form we keep technical origin data: the page you sent it from, the site that referred you, the site language and, if you arrived through a campaign, its UTM parameters.
We do not collect sensitive data in the sense of article 5 of Law 1581 of 2012, nor patient data or clinical information, through this site. Please do not include it in your message.
04Cookies and analytics
This site uses Google Analytics 4 to understand how it is browsed and which content is useful. The tool sets cookies in your browser and collects information such as pages visited, time on site, device type, browser and approximate location derived from your IP address.
The information is processed in aggregate, is not used to identify you and is not matched with form data. Google acts as processor and may transfer it to servers outside Colombia. You can prevent this collection through your browser's cookie settings or with the Google Analytics opt-out add-on (tools.google.com/dlpage/gaoptout).
05Purpose of processing
We use your data to: (i) handle your demo request and contact you; (ii) prepare and send you commercial proposals for Omcall and other Omneri products related to your request; (iii) send you the newsletter, only if you subscribed; and (iv) handle petitions, complaints and claims.
The data is stored in our sales management system, operated by Arca Tech S.A.S.. We do not sell, assign or share it with third parties for commercial purposes.
If you write to us on WhatsApp, Meta Platforms processes the conversation data under its own terms, and we use it only to reply to you.
06Your rights
Under article 8 of Law 1581 of 2012 you have the right to access, update and correct your data; request proof of the authorization you gave; be informed about how it has been used; file complaints with Colombia's Superintendence of Industry and Commerce (SIC); revoke the authorization and request deletion where applicable; and access your data free of charge.
You can unsubscribe from the newsletter at any time by replying to any of its emails or by writing to us.
07How to exercise your rights
Write to alejandro@omneri.co or call +57 312 405 7875 with your full name, the right you want to exercise and contact details for our reply.
Inquiries are answered within ten (10) business days and claims within fifteen (15) business days, counted from the day after they are received, under articles 14 and 15 of Law 1581 of 2012.
08Data retention
We keep the data for as long as needed for the purpose it was collected for and, after that, for the applicable legal terms. If you request deletion and there is no legal duty to keep it, we remove it from our systems.
09Information security
We apply reasonable technical, human and administrative measures to protect the data against unauthorized access, loss, alteration or fraudulent use, following the security principle of article 4, item g, of Law 1581 of 2012.
10Effective date and changes
This policy is effective as of October 12, 2026. Any substantial change will be published on this page before it takes effect.